How to Decide What to Automate and How to Do It

Business Process Automation (BPA) uses technology to hand off tasks that require manual effort and are susceptible to errors. This allows employees to focus on more productive work and improve customer service.

Before deciding on which processes to automate, and how, organizations need be aware of their capacity to change the daily workflows. Additionally, they must identify which processes have the greatest potential for cost savings and other operational improvements. During this time, teams will need to communicate with the leaders and employees impacted by the BPA project to ensure that they can clearly explain the benefits and address concerns.

Once a team has decided the tasks to automate, it must decide on the appropriate tools to implement it. A good option is a low-code automation program which allows business teams to utilize a visual interface to build, modify, and monitor their own automated processes without the need for a ticketing system and IT support. Examples include Blue Prism, UiPath and others.

Process discovery and identification. Analyzing the current processes is crucial prior to making the switch to business automation. Therefore, it is essential that key employees participate in brainstorming sessions and workshops. These sessions can help you gain a greater understanding of each step, and pinpoint areas that require improvement.

Once you’ve identified the areas where automation of business processes could be beneficial, you can begin developing and testing a technology solution. When it’s time to go live you’ll have to train your employees on the new procedure and deploy the thoroughly tested system.

https://torontomicrofinancebookclub.com/